Jacques Martin

Jacques Martin manages large volumes of paper based documents, phone and e-mail enquiries and facsimiles on behalf of clients. Jacques Martin already used imaging and mail tracking facilities but there is no consistent or comprehensive imaging, workflow and document management system across the business.

Jacques Martin’s strategic objective was to replace existing business processes with a substantially automated and integrated imaging, workflow processing and document management system.

Our partnership with Jacques Martin was to ensure specific objectives were met:

• Consistency of the business processes.
• Quick and accurate understanding of the progress of work through the business.
• Automated links and inter-action with administration systems.
• Productivity and service level measurements and reporting.