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manager | trapeze
Organisations
are increasingly dependent
on email for conducting business,
internally and externally.
Like other documents, email
is created, distributed, filed
and destroyed, but this process
typically happens in an ad
hoc manner and outside the
formal processes used for
traditional business documents
and information.
As a result,
there are a number of risks
associated with email and
email management that need
to be addressed by the organisation
as a whole. Key stakeholders
impacted by the way email
is used, and how it is managed
include:
Risk
Manager/CxO -
who need to manage risk and
protect the organisation’s
reputation, and in doing so
comply with regulations and
legislation.
IT
Manager -
who struggles with the ever-expanding
email store, ensuring availability
of the email system, and coping
with user requests to locate
deleted messages.
Knowledge Manager
-
who needs to be assured the
knowledge within the business
remains intact and available
to those who need it.
End
User -
who needs to easily find and
use the information contained
within email, without being
constrained by email server
limitations.
