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Organisations are increasingly dependent on
email for conducting business, internally and externally. Like
other documents, email is created, distributed, filed and
destroyed, but this process typically happens in an ad hoc manner
and outside the formal processes used for traditional business
documents and information.
As a result, there are a number of risks
associated with email and email management that need to be
addressed by the organisation as a whole. Key stakeholders impacted
by the way email is used, and how it is managed include:
Risk Manager/CxO -
who need to manage risk and protect the
organisation's reputation, and in doing so
comply with regulations and legislation.
IT
Manager -
who struggles with the ever-expanding email store, ensuring
availability of the email system, and coping with user requests to
locate deleted messages.
Knowledge Manager -
who needs to be assured the knowledge within the business remains
intact and available to those who need it.
End User -
who needs to easily find and use the information contained within
email, without being constrained by email server limitations.
